“RCH Technologies has been able to provide us with the professional and knowledgeable support that is critical for our company.”
WHAT TO EXPECT
WHAT TYPES OF MANAGED SERVICES DO YOU OFFER?
RCH Technologies offers a comprehensive set of services covering all facets of IT support. We can provide fully outsourced IT services or complement an internal team through the following:
- Service Desk – remote or on-site user desk support, workstation/asset management
- Anti-Vius/Anti Malware – Auto Updates and monitoring of security software. Never just assume that your software is up-to-date!
- Backup Services – Daily, Weekly, or Monthly cloud and local backup of critical data assets
- Advisory Services – IT Service Management consulting, strategic road map development
- Enhanced Managed Services – Monitoring, management and customized scripts to resolve potential desktop and network issues before they cause user downtime
HOW DO I GET STARTED WITH MANAGED SERVICES?
Clients often first consider managed services after some type of painful event occurs – unexpected outage, IT staff turnover, etc. The process starts with a discussion around business requirements and pain points and the gaps that need to be filled. RCH Technologies can develop a custom plan for your business to minimize risk and ensure service continuity to the users and business operations.
HOW DO OUR TEAMS WORK TOGETHER?
A key step in any outsourcing relationship is the definition of roles and responsibilities and a framework for delivering support. Communication is critical and we can work with the local team in developing a set procedure for support and define roles and expectations for on-going support.
IS THERE A LONG-TERM CONTRACT?
We focus on delivering the highest value of service and support to our clients. Our contracts include 30-day cancellation which has resulted in a win-win for our clients. We’re able to more easily adapt to the changing needs of services over time and our team is dedicated to provide the best service and support possible.
Do You Have All the IT Resources You Need?
FIND OUT BY TAKING OUR ONLINE IT READINESS EVALUATION