“RCH Technologies has been able to provide us with the professional and knowledgeable support that is critical for our company.”
WHAT TO EXPECT
WHAT TYPES OF MANAGED SERVICES DO YOU OFFER?
SWC offers a comprehensive set of services covering all facets of IT support. We can provide fully outsourced IT services or complement an internal team through the following:
- Service Desk – remote or on-site user desk support, workstation/asset management
- Enterprise Network Operations – 24×7 monitoring, management, and production support for IT infrastructure
- Advisory Services – IT Service Management consulting, strategic roadmap development
- Enhanced Managed Services – monitoring, management and dedicated expertise for Exchange, Lync/Skype for Business, Office 365, SharePoint, SQL, and Security
HOW DO I GET STARTED WITH MANAGED SERVICES?
Clients often first consider managed services after some type of painful event occurs – unexpected outage, IT staff turnover, etc. The process starts with a discussion around business requirements and pain points and the gaps that need to be filled. SWC then develops a customized solution that meets the immediate need and provides a comprehensive plan for transitioning support to our team. The goal is to minimize risk and ensure service continuity to the users and business operations.
HOW DO OUR TEAMS WORK TOGETHER?
A key step in any outsourcing relationship is the definition of roles and responsibilities and a framework for delivering support. Components of the framework include the definition of processes and procedures including Incident, Problem and Change Management. With a defined structure in place, proper training, and a tool to manage the process, SWC successfully co-manages many IT environments with its clients.
HOW CAN MANAGED SERVICES HELP TO KEEP UP WITH BUSINESS DEMANDS?
Leveraging the collective experience of the SWC team has proven to be of great benefit to our clients. Not only will we intimately know your environment, we’ll invest to understand your business goals. We’ll then develop a strategic roadmap that identifies the solutions, including estimated budget and dependencies that will ensure that those goals are met and position the company for future growth.
IS THERE A LONG-TERM CONTRACT?
Since beginning managed services more than 10 years ago, we focused on delivering the highest value of service and support to our clients. Our contracts include 30-day cancellation which has resulted in a win-win for our clients. We’re able to more easily adapt to the changing needs of services over time and our team is incented every month to provide the best service and support possible.
Do You Have All the IT Resources You Need?
FIND OUT BY TAKING OUR ONLINE IT READINESS EVALUATION